Privacy Policy

Effective Date: [Insert Date]

At Grand Retreat Palace, your privacy is of utmost importance to us. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book our services, or interact with us in any way.

1. Information We Collect

We may collect and process the following types of information:

a. Personal Information

Name, email address, phone number, and address when you make a booking or inquiry.
Payment details for processing reservations and purchases.
Passport or ID information (if required for identity verification during your stay).

b. Non-Personal Information

Device information such as IP address, browser type, and operating system.
Usage data such as pages visited, time spent on the website, and click patterns.

c. Cookies

We use cookies to enhance your browsing experience. Cookies allow us to remember your preferences and deliver a personalized experience. For more details, refer to our Cookie Policy.

2. How We Use Your Information

We use the information collected for the following purposes:

Reservations: To confirm and manage your bookings.
Customer Service: To respond to your inquiries or provide requested assistance.
Marketing: To send promotional emails or special offers (with your consent).
Analytics: To analyze website usage and improve functionality.
Compliance: To comply with legal requirements or prevent fraudulent activities.

3. Sharing Your Information

We respect your privacy and do not sell your information to third parties. However, we may share your data under the following circumstances:

Service Providers: With trusted third-party providers for payment processing, email communications, or analytics.
Legal Obligations: If required to comply with applicable laws, regulations, or legal processes.
Business Transfers: In the event of a merger, acquisition, or sale of our assets, your data may be transferred as part of the business transaction.

4. Data Security

We implement industry-standard security measures to protect your personal data from unauthorized access, loss, or misuse. These include:

Secure Sockets Layer (SSL) encryption for data transmission.
Regular system updates and audits.
Limited access to sensitive data, restricted to authorized personnel only.

5. Retention of Data

We retain your personal information only as long as necessary to:

Fulfill the purposes outlined in this policy.
Comply with legal obligations.
Resolve disputes or enforce agreements.

6. Your Rights

As a user, you have the following rights regarding your personal data:

Access: Request a copy of your personal information held by us.
Correction: Update or correct inaccurate information.
Deletion: Request deletion of your data, subject to legal or operational requirements.
Objection: Opt out of marketing communications at any tim